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Terms of Service

The terms that govern your use of qovla LLC products and this website.

Last updated: August 12, 2026  ·  Effective date: August 12, 2026

Welcome to qovla LLC (“qovla”, “we”, “us”, or “our”). These Terms of Service (the “Terms”) form a legally binding agreement between you and qovla governing your access to and use of our website at qovla.ai (the “Website”) and our product ReplyHOA at replyhoa.com (“ReplyHOA”, and together with the Website, the “Services”).

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services. We may act as a data controller and service provider as described in our Privacy Policy, which is incorporated into these Terms by reference.

1. Important disclaimer — not a law firm or legal advice

ReplyHOA provides document drafting assistance and educational information. It is not a law firm, does not provide legal advice, and does not guarantee any HOA outcome.

The Services, including any draft letters, notices, analyses, summaries, or other content generated by ReplyHOA, are provided to assist you with drafting and to offer general educational information. They are not a substitute for advice from a qualified attorney licensed in your jurisdiction. AI-generated content may be incomplete, outdated, or incorrect. You are responsible for reviewing any output and for determining whether to use, modify, or send it, and for any consequences of doing so. Nothing in the Services creates an attorney-client relationship, attorney-client privilege, or any other confidential or advisory relationship between you and qovla.

2. Eligibility and your account

You must be at least 13 years of age to use the Services, and if you are using a paid feature you must be old enough to form a binding contract under applicable law (typically the age of majority in your state). By using paid features, you represent that you are authorized to make the purchase and that the payment information you provide is accurate.

Some features use email-based sign-in (a magic link). You are responsible for keeping your email account secure and for all activity that occurs under your session. If you believe your access has been compromised, contact us promptly.

3. The Services

ReplyHOA is a tool that helps you review HOA-related notices and generate draft letters. The Website provides information about qovla and our products. We may change, suspend, or discontinue any feature of the Services at any time, and we may set limits on usage (such as file-size or rate limits) without notice.

4. Acceptable use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of these Terms;
  • Submit content that is unlawful, infringing, defamatory, or that you do not have the right to submit;
  • Attempt to access, disrupt, or compromise the Services, its security, or its underlying systems;
  • Reverse engineer, decompile, scrape, or attempt to extract our models, prompts, or proprietary systems, except to the extent permitted by law;
  • Circumvent any usage limits, billing, or technical restrictions; or
  • Use the Services to develop a competing product or service.

We may take measures to prevent abuse, including rate limiting, blocking, and suspending access.

5. Your content and license

“User Content” means any text, documents, files, or other material you submit to the Services. You retain ownership of your User Content. By submitting it, you grant qovla a worldwide, non-exclusive, royalty-free license to use, copy, process, and display your User Content solely as necessary to provide the Services to you (including sending it to our AI model provider for analysis and draft generation) and to operate, secure, and improve the Services.

You represent that you have all necessary rights to submit your User Content and that doing so does not violate the rights of any third party or applicable law.

6. AI-generated output

Output produced by the Services is generated by automated AI models and is provided “as is.” It may contain errors, omissions, or inaccuracies, and it may not reflect current law or your specific circumstances. qovla does not claim ownership over the draft letters you generate; subject to these Terms, you may use them as you see fit. You bear all responsibility for how you use any output.

7. Fees, payment, and refunds (ReplyHOA)

Some ReplyHOA features, such as unlocking a complete letter draft or PDF, require payment. Fees are displayed at the time of purchase and are processed through our payment provider. Unless required by law, fees are generally non-refundable once a digital deliverable has been generated and made available to you. If you believe you were charged in error, contact us at support@qovla.ai. We may change our fees or introduce new charges upon reasonable notice; any change will not apply to a purchase you already completed. Nothing in this section limits any non-waivable statutory consumer rights you may have under applicable law (for example, mandatory refund or chargeback rights).

8. Intellectual property

Except for your User Content, the Services, including the Website, software, design, text, branding, and features, are owned by qovla and are protected by intellectual property laws. Nothing in these Terms grants you any right to use qovla’s trademarks, branding, or proprietary technology except as necessary to use the Services as intended.

9. Third-party services and links

The Services rely on third-party providers (such as our AI, analytics, payments, email, and hosting providers) and may contain links to third-party websites. qovla is not responsible for the practices or content of these third parties, and your use of third-party services is subject to their own terms and policies.

10. Disclaimer of warranties

The Services are provided “as is” and “as available,” with all faults and without warranty of any kind. To the maximum extent permitted by law, qovla disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Services will be uninterrupted, error-free, secure, or that any output will be accurate, complete, or legally sufficient.

11. Limitation of liability

To the maximum extent permitted by applicable law, in no event will qovla, its affiliates, or their respective officers, employees, or providers be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or use, arising out of or related to the Services, whether based on warranty, contract, tort (including negligence), statute, or any other theory, and whether or not qovla has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, qovla’s total aggregate liability arising out of or related to the Services will not exceed the greater of (a) the amounts you have paid to qovla for the Services in the twelve (12) months preceding the claim, or (b) fifty U.S. dollars ($50). The foregoing limitations apply even if any remedy fails of its essential purpose.

12. Indemnification

You agree to indemnify and hold harmless qovla and its affiliates from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your User Content, your breach of these Terms, or your misuse of the Services, to the extent permitted by applicable law.

13. Term and termination

These Terms begin when you use the Services and continue until terminated. You may stop using the Services at any time. We may suspend or terminate your access to the Services at any time, for any reason, including if we believe you have violated these Terms or create risk or legal exposure for us. Upon termination, the licenses granted by you will continue solely to the extent necessary for us to operate and maintain the Services and comply with our legal obligations. Sections that by their nature should survive termination will remain in effect.

14. Modifications to these Terms

We may modify these Terms from time to time. If we make material changes, we will post the updated Terms and revise the “Last updated” date, and we may provide additional notice. Your continued use of the Services after the effective date means you accept the revised Terms. If you do not agree, you should stop using the Services.

15. Governing law and dispute resolution

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Wyoming, U.S.A., without regard to its conflict-of laws principles.

Informal resolution. We want to resolve concerns quickly. Before filing a formal claim, please contact us at legal@qovla.ai so we can try to resolve the matter informally.

Arbitration and class-action waiver. Except for claims that may be brought in small-claims court and claims of intellectual-property infringement, any dispute or claim will be resolved by final and binding arbitration administered in accordance with the rules of a mutually agreed arbitration provider, before a single arbitrator located in or nearest to Sheridan, Wyoming. The arbitrator may award the same damages and relief a court could, but you and qovla each agree that any proceeding will be conducted on an individual basis and not as a class, consolidated, or representative action. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.

Right to opt out. You may opt out of this arbitration agreement by sending written notice to qovla LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA, or to legal@qovla.ai, within thirty (30) days of the date you first agree to these Terms. If you opt out, disputes will instead be resolved in the state or federal courts located in Wyoming, and you and qovla consent to personal jurisdiction and venue there.

16. General terms

  • Entire agreement: These Terms, together with the Privacy Policy, are the entire agreement between you and qovla regarding the Services.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified only to the extent necessary to make it enforceable.
  • No waiver: Our failure to enforce a right is not a waiver of that right.
  • Assignment: You may not assign or transfer these Terms without our consent; we may assign them freely in connection with a merger, acquisition, or sale of assets.
  • Notices: We may provide notices by email or by posting on the Services.

17. Contact

Questions about these Terms can be directed to legal@qovla.ai or by mail to qovla LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA.

This document is provided for informational purposes and may be updated from time to time.